Política de Privacidade

1. O Escopo

1.1 Esta política descreve os tipos de Dados Pessoais que a Empresa coleta de pessoas físicas, bem como a forma como esses dados são processados, compartilhados com terceiros e protegidos.

1.2 This Policy covers information relating to an identified or identifiable individual. An identifiable individual is someone who can be identified directly, or through a combination of additional information we hold or have access to.

For the purposes of this Policy, "processing" refers to any activity involving the use or collection of Personal Data, including its management, organization, and storage.

Our services are intended for a general audience and are not designed for use by anyone under the age of 18. We do not knowingly seek or collect information from individuals under 18, nor do we intentionally permit them to use our services. If we become aware that we hold information relating to a minor, we will delete it as promptly as possible.

2. Quais Dados Pessoais Temos sobre Você

When you access our services, channels, or website, we collect Personal Data. In some cases, we may ask you to provide it directly.

In other cases, we collect your personal data by analyzing how you use our Services or interact with our support channels, or by receiving your information from third-party partners.

3. Não Exigimos a Divulgação de Informações Pessoais

Você não é obrigado a nos fornecer nenhum Dado pessoal. No entanto, em determinadas circunstâncias, a recusa em fazê-lo pode nos impedir de oferecer os Serviços ou impedir o acesso ao site.

4. Quais Dados Pessoais Coletamos

The information collected is not personal data and cannot be used to identify you.

4.3 Personal Data you provide to us: any personal data you voluntarily share with us when connecting to a third-party online trading platform through us.

4.4 Personal information you provide directly to third-party platforms to facilitate trading includes your full name, address, phone number, and email address.

5. Legal Basis and Grounds for Personal Data Processing

Your personal data is processed by the company for the purposes described in this section and in accordance with the applicable legal basis.

5.3 Contact us by email for more details on the processing carried out to protect legitimate interests.

5.4 Below is a list of reasons and legal bases we may rely on to process the information you provide to us:

6. Transferência de Dados Pessoais a Terceiros

6.1 The Company may also share Personal Data with third-party service providers, including IP address hosting and storage providers, as well as platforms used to analyze user experience.

You may also request that we share specific Personal Data about you with third-party trading platforms. In such cases, we will provide those platforms with the Personal Data you have supplied to us. Your Personal Data shared in this way is subject to each platform's own privacy policy. Please note that your Personal Data may be shared with multiple trading platforms.

6.3 The Company may share Personal Data with related entities or business partners to support the enhancement and improvement of the products and services offered to its customers.

Where necessary to protect the rights or assets of third parties, the Company is authorized to disclose Personal Data to regulatory, local, or other official authorities.

We may also share your Personal Data with potential investors or buyers, with the Company's creditors or those of any other group entity, in connection with a transaction involving the transfer or sale of assets belonging to the Company or any other group entity, or as part of any merger, restructuring, consolidation, or insolvency proceeding affecting the Company or any other business within the group.

7. Cookies e Serviços de Terceiros

We may work with third-party services — such as advertising networks and data analytics providers — that operate on our site. These third parties may also use cookies or similar tracking technologies.

7.2 Cookies são pequenos arquivos de texto armazenados no seu dispositivo quando você visita o site. Eles coletam informações sobre suas preferências e hábitos de navegação para melhorar sua experiência, registrar suas preferências e personalizar produtos e serviços relevantes para você. Os cookies também são utilizados para fins estatísticos e analíticos.

7.3 Some cookies used on this site are session cookies — temporary files downloaded to your device that expire when you close your browser. Others are persistent cookies, which remain on your device after your browser is closed. Persistent cookies help the site recognize you as a returning user and allow you to resume access to the site.

Please note that if this occurs, some or all features and functionality on the Site may not work as expected.

Online Tracking Notice: this service does not currently support "do not track" signals.

8. Retenção de Dados Pessoais

8.1 The Company will retain your Personal Data for as long as necessary to fulfil the purpose for which it was collected, as described in this Policy, or for longer periods where permitted by applicable laws, regulations, policies, or orders.

We will share your information with third-party trading platforms for 12 months. If you consent to an extension, we will continue sharing your data for a further 12 months.

8.3 We regularly review the Personal Data we hold to confirm it is no longer needed.

9. Transferências Internacionais

9.1 Suas informações pessoais podem ser transferidas para outros países, incluindo a terceiros países ou organizações internacionais. A Empresa adota todas as medidas necessárias para proteger os Dados Pessoais fornecidos e garantir que os usuários possam exercer seus direitos e acessar recursos legais eficazes.

9.3 A Empresa pode fornecer informações sobre as medidas de segurança adotadas para proteger seus Dados Pessoais transferidos para países terceiros ou organizações internacionais. Para mais informações, envie um e-mail para: support@solenevalimoria.com

10. Segurança dos Dados Pessoais

10.1 Adotamos medidas organizacionais e técnicas adequadas para proteger os Dados Pessoais, incluindo a prevenção contra destruição, perda ou alteração acidental ou ilegal.

10.2 Não podemos garantir que a segurança dos seus Dados Pessoais será mantida sem falhas. Também não nos responsabilizamos por quaisquer danos intangíveis, incidentais ou consequenciais decorrentes do uso ou da divulgação de Dados Pessoais, incluindo, sem limitação, Dados Pessoais divulgados em razão de erros de transmissão, acesso não autorizado por terceiros ou qualquer outra causa fora do nosso controle.

In some cases, we may be legally required to share your Personal Data with third parties, such as public authorities. Where this obligation arises beyond our control, we cannot guarantee the security applied to your Personal Data by those third parties.

10.4 Personal Data cannot be transmitted over the internet with complete security. We cannot guarantee the security of any Personal Data you transmit to Us online.

11. Hyperlinks para Sites de Terceiros

Our website may contain links to third-party websites and applications. These are not operated or supervised by the Company, and we are not responsible for how they collect or process personal data. This Policy does not apply to any actions taken through such websites or applications.

Before accessing any third-party websites or applications, review their respective privacy policies. Exercise caution when sharing any Personal Data with them.

12. Alterações nesta Política

This Policy may be updated at any time. When changes are made, the updated Policy will be published on our website.

When we make significant changes to this Policy, we will notify you through appropriate channels and post a notice on our website.

12.3 Unless stated otherwise, any changes take effect upon publication of the revised Policy.

13. Seus Direitos

You have the right to request verification of the accuracy of Personal Data collected about you, to correct any errors, and to delete Personal Data that is no longer necessary for our purposes. You may also restrict the scope of how your personal data is processed.

If you are an EEE resident, please refer to this page. These rights apply to the Personal Data you provide to us. To exercise any of these rights, contact us at the email address below.

13.3 Right of Access You have the right to verify the accuracy of your Personal Data being processed by the Company. Where this applies, you may request access to that Personal Data. The Company will provide one electronic copy at no charge and may apply a reasonable fee for any additional copies. If you request it, the data will be made available in electronic format. This right of access must not conflict with the rights and freedoms of third parties. If fulfilling a request would adversely affect the rights or freedoms of another person, the Company may refuse or limit its response accordingly.

13.4 Right of Rectification The Company has the right to rectify inaccurate Personal Data. You have the right to request that any incomplete Personal Data relating to you be rectified, taking into account the purpose of the processing.

13.5 Right to Erasure The following grounds apply: (a) the Personal Data is no longer necessary for the purpose for which it was collected or processed; (b) you withdraw consent and there is no other legal basis for processing; (c) you object, on grounds relating to your specific situation, to the processing of Personal Data concerning you where that processing is based on legitimate interests pursued by Us or by a third party; (e) the Personal Data has been processed unlawfully; or (f) the Personal Data must be erased to comply with a legal obligation of the company. This right does not apply where processing is necessary (a) to comply with a legal obligation under European Union law or the law of a Member State; or (b) to establish, exercise, or defend legal claims.

13.6 Restrições de processamento Caso você tenha dúvidas sobre a exatidão dos seus Dados Pessoais, você pode solicitar à Empresa que limite o processamento desses dados. Se essa restrição for aplicada, os Dados Pessoais só poderão ser mantidos com o seu consentimento, para a criação, o exercício ou a defesa de direitos legais, para a proteção dos direitos de outra pessoa física, ou por motivo de interesse público relevante na União Europeia ou em um Estado-Membro.

13.7 Right to Data Portability Where processing is carried out by automated means and is based on your consent or a contract to which you are a party, you have the legal right to access the personal data you have provided to the Company. You may request that your personal data be transferred directly from the Company to another controller, where technically feasible. Exercising your right to data portability does not affect your rights under the right to erasure. The right to data portability does not interfere with the rights or freedoms of third parties.

13.8 Right to Object You have the right to object at any time to the processing of your Personal Data where it is based on legitimate interests pursued by the Company or by third parties, including profiling based on those interests. Where we can demonstrate compelling legitimate grounds for the processing, we may continue unless you establish that those grounds are overridden by your rights, freedoms, or interests, or by the establishment, exercise, or defense of legal claims. In relation to direct marketing, you have the right to object at any time to the processing of your Personal Data.

13.9 Right to Withdraw Consent You may withdraw your consent to the processing of your Personal Data at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to that point. You also have the right to lodge a complaint with your supervisory authority. If you are located within the European Union, you may submit a complaint to the supervisory authority established in your member state to protect the fundamental rights of individuals in relation to the processing of Personal Data. European Union and member state laws may limit your rights regarding your Personal Data, as detailed in this section 13.

We will provide the information you are entitled to under section 13 of this agreement within one month of receiving your request. Where necessary, this period may be extended by up to two months, depending on the nature and volume of requests received. You will be notified of any extension, along with the reasons for it, within one month of your original request.

Subject to the provisions of section 13, information provided in response to a request made under your section 13 rights will be supplied free of charge. Where a request is unwarranted or excessive — particularly if repetitive — we may charge a reasonable fee to cover the administrative costs of providing the information or taking the requested action. We may also choose not to act on the request.

If we have reason to doubt the identity of the person submitting a request, we may ask that person to provide reasonable proof of identity.